Refund Policy

6. Cancellation, Date changes & Event changes

 

54. Cancellation due to other reasons According to the CMA guidelines, a cancellation that is not due to the pandemic is not classed as a ‘frustrated contract, because the venue will still have been able to honour your event; therefore, the cancellation on your part would be a loss of business for us as the date you had booked could have been given to someone else.

• a. Therefore, if the cancellation is for any other reason, i.e., personal, and not related to the government restrictions, then the venue will keep 100% of the deposit as per your original booking contract. This can be justified considering our administration and cancellation costs. Everything from your initial enquiry to the booking stage is all part of the service we provide, and costs have already been accrued by the venue along the way before the event has even taken place. For this reason, keeping 100% of the deposit to cover at least a portion of any accrued costs is justified. The remaining deposit will be refunded

• b. If, by this point, the full balance for the event has been paid, we will deduct 100% of the deposit (as explained above) and then refund the remaining balance in full in 4 equal instalments within 6 months of the event date in the same method the balance was initially paid in (i.e., if the payment was made online, then the refund will also be online). We will provide you with a payment plan, which you will need to agree to in writing.

 

55. It is the client’s responsibility to inform Old Stoke Library of any changes to the details of the booking no later than 30 days before the function. After this time, we have the right to decline these changes. Please be aware that once the booking has been made and the amount has been agreed, Old Stoke Library cannot deduct or refund any amount from the booking price if your guest numbers decrease. The booking price can only increase f any extra services are required.

 

56. Where the client has cancelled and then rebooked within the six-month period, which includes changing the date of a booking and/or time of booking, this will incur an administration fee of £100.

 

57Any notice required to be given in accordance with this contract must be in writing and shall be delivered by hand, sent by post to this address or by email as set out in these conditions.